FAQs
Secure Payment
What payment methods do you accept?
We accept all major cards (Visa, Mastercard, American Express, Maestro, UnionPay) as well as Shop Pay, Apple Pay, Google Pay, and Klarna, powered by Shopify Payments.
Is my payment information safe?
Yes. All transactions are encrypted and processed through Shopify Payments, a PCI-compliant payment platform. Our site is fully SSL-secured, and we use CVV verification to help prevent fraudulent transactions.
Do you store my card details?
No. We never see or store your full card details — all payment data is handled securely by Shopify Payments.
Track Order
How can I check the status of my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking number and link. You can also check your order status anytime by logging into your account under "Order History" (guest checkout is available too — just use the tracking link from your confirmation email). Depending on your location, your package may be delivered by DPD, DHL, FedEx, UPS, or another regional courier.
What should I do if my tracking hasn’t updated?
Tracking updates can take 24–48 hours to appear, especially during busy periods. If there's no change after 3 days, contact our support team with your order number and we'll look into it for you.
Orders & Shipping
Can I modify or cancel my order after placing it?
Please contact us as soon as possible after placing your order. Since orders are processed quickly to get them to you faster, we can only guarantee changes or cancellations if the order hasn't yet been sent to our supplier for fulfilment. Once it's been processed, we're unable to make changes — but you can return the item once delivered, in line with our Returns policy.
How long does shipping usually take?
Orders are typically processed within 1-3 business days. You can track your order anytime on our Track Order page.
- Ireland & EU — 3-8 business days
- United Kingdom — 4-10 business days
Orders are delivered by trusted couriers including DPD, DHL, FedEx, and UPS.
Which countries do you ship to?
We currently ship to the European Union and select international destinations, including the United Kingdom. At this time, we're unable to ship to the United States, Russia, Belarus, or other restricted regions.
Will my order arrive in one package?
Not always. Since we work with several independent European suppliers, items from different brands may ship separately and arrive at different times. Products are often shipped in their original manufacturer packaging to ensure quality and authenticity.
Returns & Refunds
What is your returns and refunds policy?
You have the right to return your item within 30 days of receiving it, without needing to give a reason. The product must be in its original packaging. Please note that sale items and personalised or hygiene-sealed products (once unsealed) cannot be returned.
Who pays for return shipping?
You are responsible for the cost of returning the item to us. We recommend using an insured, trackable shipping method, as we can't issue a refund without receiving the item back.
How long does a refund take?
Once we receive your returned item, we'll process your refund within 14 days, using your original payment method.
Can I cancel my order before it ships?
If your order hasn't yet been sent to our supplier for fulfilment, contact us as soon as possible and we'll do our best to cancel or amend it. For full details on your right to cancel or return an order, see our Returns & Refund Policy.
Warranty
Do your products come with a warranty?
Yes! We offer a 2-year warranty on every product in our catalog.
What does the 2-year warranty cover?
Our warranty covers manufacturing defects. It does not cover:
- Damage caused after delivery (e.g., accidental damage, improper use, or neglect).
- Normal wear and tear from everyday use.
How does the warranty claim process work?
If a manufacturing defect is confirmed, we will resolve it in one of three ways:
- Repair: We will first attempt to repair the item.
- Replacement: If repair is not possible, we will send a new replacement.
- Refund: If neither repair nor replacement is viable, we will issue a full refund.
When should I report a defect?
Please report any defect as soon as you notice it. Claims reported with a significant delay that makes it difficult to inspect the product or verify the issue may be rejected.
Do I need to return the damaged item?
If required for inspection or repair, we will ask you to send the item back to us. Please note that items returned for warranty inspection must be thoroughly cleaned. Items returned uncleaned may be subject to a €19.99 cleaning fee.
How do I file a warranty claim?
To initiate a claim, please send an email to info@thecuramco.com with the following information:
- Order number & order date
- Product name or SKU
- Detailed description of the issue (please include photos or short videos to speed up resolution)
- Current condition of the product
Charity
How does your charity contribution work?
We donate 1% of the product subtotal from every order to support children's charities.
How is the 1% contribution calculated?
The contribution is calculated as 1% of the product subtotal after any discounts have been applied and before shipping costs.
For example, if your products total €80 after any applicable discount, we contribute €0.80 to charity.
Which organisation do you support?
We support Children In Hospital Ireland (Registered Charity Number (RCN): 20012632), an organisation dedicated to supporting children and their wellbeing.
When do you make the donations?
We calculate the total contribution quarterly and make the corresponding donation to Children In Hospital Ireland after the end of each quarter.
Does the donation affect the price I pay?
No. The 1% contribution is made by us and does not add any additional cost to your order.
Does every order count?
Yes. Every order contributes, regardless of its value.
Can I choose how my contribution is used?
The contribution is made to Children In Hospital Ireland, which uses donations in accordance with its charitable mission and programmes.
How can I know that the donations are being made?
We keep records of our quarterly contributions and donations. Where appropriate, we may share updates about the total amount donated and the impact of our contributions.
Account Info
Do I need an account to place an order?
No, you can check out as a guest. Creating an account is optional, but it lets you track orders, manage returns, and save your shipping details for faster checkout next time.
How do I update my account details?
Log into your account dashboard to update your name, email, password, or saved addresses. Changes are saved immediately and apply to future orders.
Data Privacy
Do you protect my personal data?
Yes. We take the protection of your personal data seriously and only collect what's needed to process your orders and improve your shopping experience — such as your contact, shipping, and payment details. Your data is processed securely through Shopify and never sold to third parties for their own marketing purposes. For full details on what we collect and how it's used, see our Privacy Policy.